| Aug. 16th, 2008 @ 10:30 pm ....huh. |
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Attitude:  amused
Now, keep in mind I didn't witness any of this, I only heard about it from several sources.
Yesterday, a shoplifter managed to make off with about 5k in tools, so today obviously our managers were a little wary of suspicious behavior.
This guy comes in today, and while over by the tools is almost purposefully avoiding store employees. He then makes motions like he was hiding things in his pants. Now, we found out later that he didn't actually take anything, but nonetheless store procedure is that if you suspect some one of shoplifting you keep an eye on them until they leave the store and report it. So Don, the manager in m department, and Ben, a zone manager, kept an eye on him. At one point before leaving the suspect shouted at them asking if they wanted to check his pockets. Now, keep in mind they DECLINED to search him or detain him in an manner.
After he got home, this man called our corporate headquarters and complained that he was accused of stealing, held against his will, and publicly searched. Now, doing ANY of these is grounds for reprimand according to Lowe's customer service policy, so it's very VERY unlikely that a pair of mangers would do it. Not to mention the security cameras right over the registers would have shown if they had. So apparently corporate did nothing.
So instead he decides to try his luck by calling OUR STORE and demanding we compensate him with free gift cards.
Kim, the MOD at the time, flat out told him no and hung up.
I almost wish I had been at work earlier to see all this. |